FAQ
Frequently Asked Questions
Everything you need to know about Fur Heart Pet Care.
At Fur Heart Pet Care, we believe trust starts with transparency. Below you’ll find answers to some of the most common questions pet parents ask about our services, safety, and policies.
If you don’t see your question here, just reach out—we’re always happy to help!
What areas do you serve?
We proudly serve Peoria, Glendale, Surprise, Avondale, Goodyear, Phoenix, Scottsdale, Tempe, Mesa, and Flagstaff, Arizona, along with surrounding communities including Arrowhead Ranch, Westbrook Village, Vistancia, McCormick Ranch, and more.
If you’re not sure whether we cover your neighborhood, send us a quick message—we’ll let you know right away!
What services do you offer?
We offer a full range of professional pet care services, including:
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Dog walking (15-, 30-, and 45-minute visits)
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Drop-in pet sitting visits for cats, dogs, and small pets
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Overnight pet sitting for pets who need extra comfort and companionship
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Traveler’s pet care for families heading out of town
Every service includes GPS tracking, photo and video updates, and visit reports, so you always know exactly how your pets are doing.
Are you insured and bonded?
Yes! We’re fully insured and bonded for your complete peace of mind.
Every team member is background-checked and trained, ensuring that your pets—and your home—are always in safe, professional hands.
How do your GPS tracking and photo updates work?
Our pet sitters and dog walkers use a secure mobile app to check in, track the visit, and share updates with you in real time.
After each visit, you’ll receive:
📍 GPS map of the walk
📸 Photos or short videos of your pet
📝 Personalized notes from your sitter or walker
You’ll know when we arrived, how long we stayed, and how your pets enjoyed their visit. It’s full transparency you can trust.
Do you offer Meet & Greets before starting services?
Absolutely! Every new client begins with a Meet & Greet.
This relaxed, in-person visit lets us get to know you and your pets, learn routines and preferences, and answer your questions before your first scheduled service.
It’s the best way to make sure everyone feels comfortable—and that your pets are excited to see us next time!
Do you offer overnight care or vacation pet sitting?
Yes, we do! Our overnight and vacation pet sitting for travelers service is perfect for families who prefer their pets stay in the comfort of their own home while they’re away.
Your sitter can stay overnight or make multiple visits each day you’re away. This will ensure your pets get all the love, walks, and care they need—along with light home care like watering plants, bringing in mail, and adjusting lights.
You’ll come home to happy pets and a peaceful home.
What makes Fur Heart different from other pet sitters?
At Fur Heart Pet Care, we do things the right way—ethically and with heart.
We’re proud to have been named a finalist for the BBB Torch Award for Ethics, an honor that reflects our honesty, professionalism, and commitment to doing what’s best for pets and their people.
Here’s what makes us stand out:
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Locally owned and operated (not a franchise)
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Transparent pricing with no hidden fees
- Employees; no contractors.
- Clients receive the same experience no matter what sitter is assigned to the pet sitting or dog walking job.
- Trained staff
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Insured, bonded, background-checked professionals
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Real-time communication and updates
- Picture & Video updates.
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Compassionate care built on trust and love
Your pets aren’t just clients—they’re family.
What are your hours of operation?
We operate six days a week, from 8:00 AM to 6:00 PM. Closed on Sunday.
We understand life doesn’t always follow a schedule, so we offer flexible booking options and will always do our best to accommodate last-minute needs.
How do I book services?
Booking is easy! You can:
- Schedule a Meet & Greet in our App 24/7
- Call or text us directly
- Fill out our online contact form
After your Meet & Greet, you’ll have access to our secure client portal, where you can schedule, modify, and manage all your visits.
What happens during a typical visit?
Each visit is personalized for your pet’s needs. We’ll follow your instructions for feeding, walks, medication, playtime, and more.
Here’s what a typical pet sitting or dog walking visit includes:
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Greeting and affection time (because pets need love first!)
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Walk, feeding, or litter care
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Fresh water refill
- Medication Administration
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Clean-up of any accidents or messes
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Playtime, cuddles, and enrichment
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Photos, videos, and notes before we leave
Your pets stay happy, your home stays tidy, and you stay informed—every time.
How far in advance should I book?
We recommend booking as soon as you know your dates, especially during holidays and peak travel seasons (Thanksgiving, Christmas, and spring break).
Last-minute visits may be available depending on our schedule. Contact us for availability.
What if I need to cancel or change a visit?
We understand plans can change! Simply let us know as soon as possible through our client app, by call, or by text.
Check our cancellation policy.
Should I tip my pet sitter or dog walker?
Tips are not required, but they are much appreciated! Thank you, so much, for considering tipping your pet sitter or dog walker.
How long have you been in business for?
We have proudly been serving pet parents in Arizona for 10 years, since 2015.
How do you know your pet sitters will do a good job?
We have a rigorous hiring process that has face-to-face interviews, surveys, background checks, and many other processes to ensure we are hiring the most genuine and caring individuals. Our online systems help us keep track of them while they’re out on the job with GPS location tracking, time tracking, check-in, and check-out times. We also have systems in place to ensure our employees are maintaining the quality of service we have as our standards.
Can I just book my services online, to save time?
Absolutely! Click here to use register and log in to your account. After you have entered in all yours and your pet’s information, you can request the services you want and what days you need. The request will be sent to us and we’ll send an approval if we have the availability.
Can I just pay for my services online, to save time?
Yes! After your services have been approved, using our online systems, we will charge the credit/debit card you have on file, at the beginning of the week of your scheduled services. So, we actually take care of the payment, so you don’t have to worry about it.
How do I create my account and get started with the online system?
How do I login to my account?
How will my pet sitter/dog walker enter my home?
We require that all clients have a lock box where keys can be stored. The lock box must be secured to a door handle or somewhere outside your home that is easily accessible for your pet sitter or dog walker. The exception to this rule is only if you have an electronic keypad entry on your door. Then, we would not require a lock box.
We can provide a lock box for you, you can purchase your own, or if you already have one and it’s functioning well, we can use that. Lock boxes are available at any local hardware store (Lowes, Home Depot, Ace Hardware, etc…).
What if I have already paid for a dog walk but the outside weather conditions become unfavorable to walk my dog in?
We understand this may happen, given that we live in Arizona and it is extremely hot during the summer and storms during the monsoon season are a bit unpredictable. We’ll either reschedule your dog walk or you will receive a full refund, for that day.
Do you take credit or debit cards for payment?
Yes! We accept most major credit and debit cards.