Frequently Asked Questions
Should I tip my pet sitter or dog walker?
Tips are not required, but they are much appreciated! Thank you, so much, for considering tipping your pet sitter or dog walker.
Is Fur Heart Pet Sitting and Dog Walking, LLC an insured and bonded business?
Yes! Fur Heart Pet Sitting and Dog Walking, LLC is a proud member of “Business Insurers of the Carolinas” and fully insured and bonded!
How long have you been in business for?
Fur Heart Pet Sitting and Dog Walking, LLC has been in business since 2015 and we’ve loved every minute of it!
What cities do you provide your services for?
Peoria, AZ, Sun City, AZ, and Glendale, AZ all fall under the areas where Fur Heart Pet Sitting and Dog Walking provide services for. However, we do not service every area of each city. For a map of our specific service areas, click here.
How do you know your pet sitters and dog walkers will do a great job?
We have a rigorous hiring process that has face-to-face interviews, surveys, background checks, and many other processes to ensure we are hiring the most genuine and caring individuals. Our online systems help us keep track of them while they’re out on the job with GPS location tracking, time tracking, check-in, and check-out times. We also have systems in place to ensure our employees are maintaining the quality of service we have as our standards.
Can I just book my services online, to save time?
Absolutely! Click here to use register and log in to your account. After you have entered in all yours and your pet’s information, you can request the services you want and what days you need. The request will be sent to us and we’ll send an approval if we have the availability.
Can I just pay for my services online, to save time?
Yes! After your services have been approved, using our online systems, we will charge the credit/debit card you have on file, at the beginning of the week of your scheduled services. So, we actually take care of the payment, so you don’t have to worry about it.
How do I create my account and get started with the online system?
How do I log-in to my account with you?
How will my pet sitter/dog walker enter my home?
We require that all clients have a lock box where keys can be stored. The lock box must be secured to a door handle or somewhere outside your home that is easily accessible for your pet sitter or dog walker. The exception to this rule is only if you have an electronic keypad entry on your door. Then, we would not require a lock box.
We can provide a lock box for you, you can purchase your own, or if you already have one and it’s functioning well, we can use that. Lock boxes are available at any local hardware store (Lowes, Home Depot, Ace Hardware, etc…).
What if I have already paid for a dog walk but the outside weather conditions become unfavorable to walk my dog in?
We understand this may happen, given that we live in Arizona and it is extremely hot during the summer and storms during the monsoon season are a bit unpredictable. We’ll either reschedule your dog walk or you will receive a full refund, for that day.
Is there a cancellation fee for my appointment?
Please visit our “Policies” page for our cancellation policies.
Do you take credit/debit cards for payment?
Yes! We accept most major credit and debit cards.